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Volunteer Coordinator Administration
Legal Issues for Volunteers - This document, prepared by two attorneys, identifies a series of obligations and issues to consider when structuring a volunteer program that complies with federal and state requirements.
Document is available in the following format(s): [DOC 69K] [PDF 38K]
Submitted by: Carol S. Clark, Volunteer Coordinator, Casa de la Luz Hospice
E-mail: CarolC@casahospice.com
Comments added by Repository Custodian: No information obtained from this National Hospice Document Repository is legal advice, nor is it intended to be. You should consult an attorney for individualized advice regarding your own situation.
Special Event/Fundraising Volunteer Training - This policy addresses training requirements for volunteers used for special events and fundraising.
Document is available in the following format(s): [DOC 28K] [PDF 9K]
Submitted by: Lisa Floyd, Director of Volunteer Services, Hospice of Huntington, Inc.
E-mail: hospicecaretbracken@mineralarea.edu
Scope of Complementary Therapy Assessments/Qualifications - This policy provides assessment guidelines for the use of complementary therapies that could benefit patients and caregivers in coping effectively with physiological and emotional symptoms related to stress responses in the dying process. The cover letter is sent out to each physician who orders complementary therapy for a hospice patient. The letter uses the language found to be widely accepted and understood for the value of the modalities of this type of therapy. The evaluation form provides assessment guidelines for the hospice patient/caregiver receiving complementary therapy services.
Author's Note: [DOC 28K] [PDF 15K]
Evaluation Form: [DOC 36K] [PDF 20K]
Policy Description: [DOC 26K] [PDF 12K]
Request for Complementary Therapy: [DOC 25K] [PDF 9K]
Submitted by: Valerie Hartman, CTRN, Holy Redeemer Hospice Complementary Therapy Program
E-mail: hospicect@aol.com
Pet Therapy - This policy outlines the parameters for utilizing volunteers with dogs to visit hospice patients.
Document is available in the following format(s): [PDF 12K] [WPD 26K]
Submitted by: Peggy Kuras, Director of Volunteers, Hospice, Inc.
E-mail: kurasp@hospiceinc.org
Volunteer Coordinator Forms
Volunteer Time Sheet - this form is used for recording volunteer activities. Specific codes allow the volunteer to easily itemize such activities as training, meetings, telephone calls etc.
Volunteer Time Sheet: [DOC 63K] [PDF 18K]
Volunteer Time Sheet Sample: [DOC 65K] [PDF 28K]
Submitted by: Kathleen M. Kistler, Ph.D., CMP, Patient Care Volunteer Coordinator, Hospice of Humboldt
E-mail: KKistler@hospiceofhumboldt.org
Volunteer Patient Care Contact Report - this form is for reporting a volunteer's patient care visit.
Patient Care Contact Form: [DOC 37K] [PDF 27K]
Sample Volunteer Patient Care Contact Form: [DOC 41K] [PDF 39K]
Submitted by: Kathleen M. Kistler, Ph.D., CMP, Patient Care Volunteer Coordinator, Hospice of Humboldt
E-mail: KKistler@hospiceofhumboldt.org
Volunteer Services Request & Plan of Care - Form to request volunteer services for a patient and to identify the plan of care for that patient.
Volunteer Services Request & Plan of Care Form: [DOC 49K] [PDF 15K]
Submitted by: Lisa Floyd, Director of Volunteer Services, Hospice of Huntington, Inc.
E-mail: lfloyd@hospiceofhuntington.org
Volunteer Intent to Be Inactive - There are times when a volunteer needs to take a sabbatical and in doing so may not return or the volunteer may simply decide to stop volunteering. This form records the volunteer's intentions and if leaving, reasons for leaving.
Document is available in the following format(s): [DOC 33K] [PDF 10K]
Submitted by: Treasure Omdahl, Coordinator of Volunteer Services, Providence Hospice & Home Care of Snohomish County
E-mail: Treasure.Omdahl@providence.org
Volunteer Emergency Preparedness Survey Form - Survey is used to help the hospice Emergency Preparedness Team obtain information regarding volunteer's ability to respond quickly to staffing needs in the event of a disaster.
Document is available in the following format(s): [DOC 44K] [PDF 9K]
Submitted by: Mauna Cowan, Hospice Volunteer Coordinator, Parkview Home Health & Hospice
E-mail: mauna.cowan@parkview.com
Annual Volunteer Survey Form - Survey is used to allow volunteer input into the identification of activities for the next program year.
Document is available in the following format(s): [PDF 73K] [ZIP 241K]
Submitted by: Bobbi Wexler, Volunteer Program Manager, Home & Hospice Care of Rhode Island
E-mail: bwexler@hhcri.org
Hospice Newsletter Archives
A-Team Hospice Volunteer Newsletter - Monthly volunteer communications relating to various apects of hospice volunteering.
Volume II Issue VI -- July 2010: [PDF 2335K]
Submitted by: Renee Gasch, Volunteer Coordinator, Aseracare Hospice - Bloomington
E-mail: renee.gasch@aseracare.com
A-Team Hospice Volunteer Newsletter - Monthly volunteer communications relating to various apects of hospice volunteering.
Volume II Issue V -- May 2010: [PDF 4419K]
Submitted by: Renee Gasch, Volunteer Coordinator, Aseracare Hospice - Bloomington
E-mail: renee.gasch@aseracare.com
A-Team Hospice Volunteer Newsletter - Monthly volunteer communications relating to various apects of hospice volunteering.
Volume II Issue IV -- April 2010: [PDF 1348K]
Submitted by: Renee Gasch, Volunteer Coordinator, Aseracare Hospice - Bloomington
E-mail: renee.gasch@aseracare.com
A-Team Hospice Volunteer Newsletter - Monthly volunteer communications relating to various apects of hospice volunteering.
Volume II Issue III -- March 2010: [PDF 1536K]
Submitted by: Renee Gasch, Volunteer Coordinator, Aseracare Hospice - Bloomington
E-mail: renee.gasch@aseracare.com
A-Team Hospice Volunteer Newsletter - Monthly volunteer communications relating to various apects of hospice volunteering.
Volume II Issue II -- February 2010: [PDF 2693K]
Submitted by: Renee Gasch, Volunteer Coordinator, Aseracare Hospice - Bloomington
E-mail: renee.gasch@aseracare.com
A-Team Hospice Volunteer Newsletter - Monthly volunteer communications relating to various apects of hospice volunteering.
Volume II Issue I -- January 2010: [PDF 1260K]
Submitted by: Renee Gasch, Volunteer Coordinator, Aseracare Hospice - Bloomington
E-mail: renee.gasch@aseracare.com
A-Team Hospice Volunteer Newsletter - Monthly volunteer communications relating to various apects of hospice volunteering.
Volume I Issue VII -- December 2009: [PDF 2664K]
Submitted by: Renee Gasch, Volunteer Coordinator, Aseracare Hospice - Bloomington
E-mail: renee.gasch@aseracare.com
A-Team Hospice Volunteer Newsletter - Monthly volunteer communications relating to various apects of hospice volunteering.
Volume I Issue VI -- November 2009: [PDF 877K]
Submitted by: Renee Gasch, Volunteer Coordinator, Aseracare Hospice - Bloomington
E-mail: renee.gasch@aseracare.com
A-Team Hospice Volunteer Newsletter - Monthly volunteer communications relating to various apects of hospice volunteering.
Volume I Issue V -- October 2009: [PDF 3992K]
Submitted by: Renee Gasch, Volunteer Coordinator, Aseracare Hospice - Bloomington
E-mail: renee.gasch@aseracare.com
A-Team Hospice Volunteer Newsletter - Monthly volunteer communications relating to various apects of hospice volunteering.
Volume I Issue IV -- September 2009: [PDF 2537K]
Submitted by: Renee Gasch, Volunteer Coordinator, Aseracare Hospice - Bloomington
E-mail: renee.gasch@aseracare.com
A-Team Hospice Volunteer Newsletter - Monthly volunteer communications relating to various apects of hospice volunteering.
Volume I Issue III -- August 2009: [PDF 3415K]
Submitted by: Renee Gasch, Volunteer Coordinator, Aseracare Hospice - Bloomington
E-mail: renee.gasch@aseracare.com
A-Team Hospice Volunteer Newsletter - Monthly volunteer communications relating to various apects of hospice volunteering.
Volume I Issue II -- July 2009: [PDF 1909K]
Submitted by: Renee Gasch, Volunteer Coordinator, Aseracare Hospice - Bloomington
E-mail: renee.gasch@aseracare.com
National Hospice & Palliative Care Organization
November 8, 2007 - Maximizing Volunteer Support Meetings
Document is available in the following format(s): [DOC 520K] [PDF 92K]
Submitted by: Scott Vickers, NHPCO
E-mail: svickers@nhpco.org
October 10, 2007 - Role of the Hospice Volunteer: What a Volunteer Can and Cannot Do
Document is available in the following format(s): [DOC 452K] [PDF 83K]
Submitted by: Mauna Cowan, Hospice Volunteer Coordinator, Parkview Home Health & Hospice
E-mail: mauna.cowan@parkview.com
Poetry
A Collection of Poems from a Hospice Volunteer - these are some poems that AseraCare hospice volunteer, Jan Brown, wrote that were inspired by the suffering of those she cared for and cared about.
A Book from 1977: [DOC 29K] [PDF 11K]
Holding Dreams: [DOC 27K] [PDF 8K]
Shirleys Smile: [DOC 27K] [PDF 8K]
Where Are You Now: [DOC 28K] [PDF 9K]
Submitted by: Jan Brown, Hospice Volunteer, AseraCare Hospice
E-mail: Jannyb58@cox.net
Prison Hospice
Hospice and Palliative Care in Prisons - Special Issues in Corrections -- September 1998; U.S. Department of Justice; National Institute of CorrectionsInformation Center - Longmont, Colorado; Authors: Morris L. Thigpen, Director; Susan M. Hunter, Chief, Prisons Division. This document summarizes the state of prison hospice as of 1998 in the U.S.
Bibliography - Correctional Healthcare: [PDF 20K]
Hospice and Palliative Care in Prisons: [PDF 174K]
Prison Hospice Guidelines: [DOC 71K]
Submitted by: Greg Schneider, Volunteer, HEAL Project
E-mail: greg.schneider@healproject.org
National Prison Hospice Association
Hospice Care for State Correctional Facilities: A Feasibility Study in Connecticut - This document contains 3 essays that focus on hospice care alternatives in the Connecticut prison system for those facing the prospect of dying in prison.
Finding Common Ground for Hospice Care: [DOC 86K]
Submitted by: Greg Schneider, Volunteer, HEAL Project
E-mail: greg.schneider@healproject.org
National Hospice Prison Association
Public Education Resources
Caring for a Child Approaching the End of Life and Keeping the Family Together - Families that are caring for a child that is approaching the end of life face formidable emotional, psychological and spiritual challenges. Parents become the primary caregivers, most often at home. While the families rely on traditional medical institutions for their ongoing medical care, properly trained volunteers can fill the gap by providing more practical support to families, helping to reduce the family stresses associated with caring for a dying child.
Read and print for free.
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Caring for a Terminally ill Loved One - Making Compassionate Choices - this is the first of two public education series published for the benefit of the general public but are also useful for volunteer training. This series, which is intended to provide a family caregiver with an overall perspective of what's involved in the care of a dying loved one, focuses on the various facets of the caregiving journey starting with the diagnosis of a terminal illness through to death and the bereavement period that follows. The series consists of 12 individual articles. The individual articles can be read or printed from the HEAL Project website at no cost.
Read and print for free.
Order a bound copy of all twelve articles.
Regulatory
May 2008 - Final Rule [CMS-3844-F] - SUMMARY: This final rule revises the existing conditions of participation that hospices must meet to participate in the Medicare and Medicaid programs. The final conditions address the comments that we received on the proposed rule published on May 27, 2005. This final rule focuses on the care delivered to patients and their families by hospices and the outcome of that care. The final requirements continue to reflect the unique interdisciplinary view of patient care and allow hospices flexibility in meeting quality standards. These changes are an integral part of the Administration’s efforts to achieve broad based improvements in the quality of health care and our efforts to improve the quality of care furnished through the Medicare and Medicaid programs. Effective Date: Expected to be December 2, 2008.
Medicare-Medicaid Hospice Conditions of Participation: [PDF 1357K]
Submitted by: Greg Schneider, Volunteer, HEAL Project
E-mail: greg.schneider@healproject.org
Health & Human Services Conditions for Coverage (CfCs) & Conditions of Participations (CoPs)
Research
Ethical Issues for Hospice Volunteers - Four major types of ethical challenges were identified by Canadian palliative care volunteers. The first was communication, especially about whoshould know a patient’s prognosis, for example, a 6-year-old asking ‘‘Is my mommy going to die?’’ (p80) The second involved conflicts of interest, in whichvolunteers were asked to ‘‘take sides’’ or state opinions on care, funeral options, or other issues. The third type dealt with confidentiality, such as when avolunteer was asked by an outsider whether a specific person was being cared for by the hospice and his orher status. The fourth type involved compromised care, such as when a volunteer believed that the patientwas suffering because of inadequate medication.
Ethical Issues for Hospice Volunteers: [PDF 85K]
Submitted by: Monica Ebberts, Director of Volunteer Services, Love Healthcare
E-mail: mebberts@lovehealthcare.com
Caregiving Parents of Children with Life-Limiting Illnesses: Beyond Stress and Coping to Growth - this document is an information sheet for parents who wish to participate in this study. The project is funded by the Canadian Institutes of Health Research (CIHR), which is Canada’s version of our National Institutes of Health.
Caregiving Parent Info for Participants: [DOC 30K] [PDF 10K]
Parent Caregiver Study Flyer: [PDF 49K]
Submitted by: Betty Davies, RN, PhD, FAAN, Professor, Department of Family Health Care Nursing, N411Y University of California San Francisco
E-mail: betty.davies@nursing.ucsf.edu
Volunteer Program Development
How To Create a Tuck-In Volunteer Program - these documents comprise a set of useful guidelines to help implement a Tuck-in Volunteer program. In this program volunteers make telephone calls to patients/families to assure that they have necessary supplies, medications, and/or support.
01 Tuck-in Program Description: [DOC 27K]
02 Needs Assessment: [DOC 29K]
03 Policies & Procedures: [DOC 39K]
04 Tuck-In Volunteer Description: [DOC 31K]
05 Tuck-in Education: [DOC 29K]
06 Tuck-In Volunteer Phone Script: [DOC 29K]
Submitted by: Gary Gardia, MEd, LCSW, CT
E-mail: ggardia@aol.com
Volunteer Training
What Makes Group Support Work - this document summarizes the key reasons why support groups are so effective.
What Makes Group Support Work: [DOC 63K] [PDF 23K]
Submitted by: Bev Miller, Grief Services Educator, Hospice of Petaluma and Memorial Hospice
E-mail: bevmiller@comcast.net
Comments added by Repository Custodian: Bev has supported people in grief both as a volunteer and a staff member for the past 24 years, providing Grief Education for Volunteers, Schools and Community organizations, and coordinates and supervises adult grief support groups.
Skills & Techniques For Group Facilitators - this document outlines the skills that are useful for facilitators of bereavement groups. It also explains why it is beneficial to have co-facilitators.
Skills For Group Facilitation: [DOC 63K] [PDF 23K]
Submitted by: Bev Miller, Grief Services Educator, Hospice of Petaluma and Memorial Hospice
E-mail: bevmiller@comcast.net
Comments added by Repository Custodian: Bev has supported people in grief both as a volunteer and a staff member for the past 24 years, providing Grief Education for Volunteers, Schools and Community organizations, and coordinates and supervises adult grief support groups.
Bereavement Group Leader Training - this document summarizes the goals of a bereavement group leader and the expectations of the bereaved.
Bereavement Group Leader Training: [DOC 63K] [PDF 23K]
Submitted by: Bev Miller, Grief Services Educator, Hospice of Petaluma and Memorial Hospice
E-mail: bevmiller@comcast.net
Comments added by Repository Custodian: Bev has supported people in grief both as a volunteer and a staff member for the past 24 years, providing Grief Education for Volunteers, Schools and Community organizations, and coordinates and supervises adult grief support groups.
Volunteer Bereavement Call Script - This training script is used to guide volunteers in making a bereavement call. Bereavement volunteers are experienced hospice volunteers who have taken additional training to make initial bereavement phone calls to a hospice survivor or family members who have been assessed by the IDT team to be “low risk” for complications in bereavement.
Script for a bereavement call: [DOC 52K] [PDF 94K]
Submitted by: Janeen Thompson, Manager, Volunteer Program Services, VNSNY Hospice Care
E-mail: Janeen.Thompson@vnsny.org
Comments added by Repository Custodian: Document dated April 04, 2008 is obsolete. This document contains revisions by author.
Volunteer Condolence Call Script - The purpose of this script is to express the condolence of our Hospice and make an initial assessment within a few days of the death and assess the needs for additional follow-up.
Script for a condolence call: [DOC 21K] [PDF 10K]
Submitted by: Janeen Thompson, Manager, Volunteer Program Services, VNSNY Hospice Care
E-mail: Janeen.Thompson@vnsny.org
Comments added by Repository Custodian: Document dated April 04, 2008 is obsolete. This document contains revisions by author.
My Journey Through Dying: An Exercise In Understanding - this document is an instructor's guide for a dying exercise that takes the volunteer through every aspect of dying, with a focus on the aspects of the day-to-day losses that a dying person experiences as death approaches.
Document is available in the following format(s): [DOC 35K] [PDF 18K]
Submitted by: Gena Sommer, Volunteer Coordinator, Cass-Schuyler Area Hospice - Virginia, IL
E-mail: gsommer@casscohealth.org
A Dying Exercise for Volunteer Orientation - this training tool is based on “A Grief and Bereavement Exercise for Small Groups” by Reverend Ronald R. Peak and Reverend James C. Wooldridge, the Hospice of Marin model and a revision by Hospice, Inc. of Larimer County and Utah Heritage Hospice.
Document is available in the following format(s): [DOC 43K] [PDF 22K]
Submitted by: Volunteer Coordinator, Manager of Volunteer Services, HCS Hospice Specialists - Salt Lake City, UT
E-mail: Not available
Fire & Safety Training Crossword Puzzle - this document familiarizes the teen volunteer with the hospice's fire and safety policy.
Crossword Puzzle: [DOC 34K] [PDF 29K]
Fire & Safety Summary: [DOC 28K] [PDF 29K]
Submitted by: Deborah Braun, Director of Volunteer Services, Hospice of Northwest Ohio
E-mail: DBraun@hospicenwo.org
Hospice Jeopardy - this training tool teaches teens about the History of Hospice, Myths About Hospice, Goals of Hospice Care and the 5 “W’S” (i.e. the “Who, What, When, Where & Why”) of Hospice. Also see the Help Sheet for additional information on this training tool.
Help Sheet: [DOC 34K] [PDF 14K]
The Game: [PDF 150K] [ZIP 157K]
Submitted by: Deborah Braun, Director of Volunteer Services, Hospice of Northwest Ohio
E-mail: DBraun@hospicenwo.org
Scavenger Hunt - this training tool familiarizes the teen volunteer with the hospice facility by having them perform a Scavenger Hunt.
Document is available in the following format(s): [DOC 35K] [PDF 18K]
Submitted by: Deborah Braun, Director of Volunteer Services, Hospice of Northwest Ohio
E-mail: DBraun@hospicenwo.org
Volunteer Training Resources - Audio
Being A Compassionate Companion - this audio series is a collection of teachings, stories and practical wisdom for those accompanying someone who is dying. This CD brings the volunteer into an intimate conversation with the author of this series, Frank Ostaseski. "Caring for people who are dying can be an intense, intimate and deeply enlivening experience." Each individual's death is unlike any other. There are no formulas to give caregivers. Perhaps, though, there are some practices that can guide us in this territory of mystery and help us bear witness to this most extraordinary of human experiences. To accompany a dying person, and to make the journey through grief, may be the greatest challenge we ever face in our life. We will surely feel great sorrow, but if we have been able to be a compassionate companion, there will also be great gratitude and the possibility of opening to a reservoir of joy and love that we may have never known before.
Click to read more about the audio tape or CD
Volunteer Training Resources - Video
Facing Your Fears - Straight Talk About the Dying Process - this DVD speaks directly to the lay caregiver about the natural changes that may accompany dying. As such, it's a useful tool for your staff to use to aid in their teaching. It gently describes the physical changes, how best to respond to each one to promote comfort, how to enhance support and communication, and to glimpse into the awesome mystery of dying. This video will minimize fear and provide a sense of empowerment and peace.
Click to read more about this DVD
So You Want To Be A Hospice Volunteer - this DVD offers volunteers a glimpse of what hospice volunteering is all about. Jim Wooden, the producer and director of this film, is a volunteer with Kaiser Permanente - West Los Angeles. Jim and other Kaiser Permanente volunteers answer numerous questions relating to what they do as a hospice volunteer. (Length of DVD, approx. 15 minutes).
Click to read more about this DVD.
Volunteerism
Volunteering In The United States, 2006 - Bureau of Labor Statistics of the U.S. Department of Labor reports that about 61.2 million people volunteered through or for an organization at least once between September 2005 and September 2006. The proportion of the population who volunteered was 26.7 percent. This is 2.1 percentage points lower than the volunteer rate in each of the prior 3 years and slightly lower than in 2002, the first year for which comparable data are available.
Document is available in the following format(s): [PDF 75K]
Volunteering In The United States, 2003 - Bureau of Labor Statistics of the U.S. Department of Labor reports that about 63.8 million people did volunteer work at some point from September 2002 to September 2003, up from 59.8 million for the similar period ended in September 2002. The volunteer rate grew to 28.8 percent, up from 27.4 percent.
Document is available in the following format(s): [PDF 81K]
2007 HVTI National Hospice Volunteer Training Survey - the primary purpose of this survey was to determine what training topics were considered most important in order to maintain an effective volunteer program that provides a high level of service to hospice patients. The survey presents data that will permit volunteer managers to assess and compare key characteristics of other hospice agency training programs to include: volunteer demographics and retention; volunteer training methodologies, program costs and curriculum preferences; and a discussion of what resources are currently needed to grow and improve hospice volunteer programs. Recommendations for curriculum development based upon survey results are provided.
View an Abstact and the Table of Contents
Purchase this survey report.
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